Terms and Conditions.

Effective Date: June 30th 2025

Welcome to By Aisling Hickey. These Terms and Conditions (“Terms”) govern your access to and use of our website and services. By booking an appointment, purchasing a product or service, or interacting with this website, you agree to comply with these Terms in full.

1. Company Information

By Aisling Hickey is a beauty services business based in Ratoath Co.Meath, Ireland. We specialise in:

  • Bridal makeup services

  • Brow services (including tinting, shaping, lamination, etc.)

  • Future services may include educational courses and user-generated content creation

2. Appointment Booking & Deposits

2.1 General Appointments

  • All bookings must be made via our online booking system or through direct contact (Instagram/email/phone).

  • A non-refundable booking deposit is required to secure your appointment. The amount will vary by service.

  • Appointments are not confirmed until the deposit is received and a confirmation email is sent.

2.2 Bridal Bookings

  • Bridal services require a signed bridal contract and a non-refundable retainer to secure the wedding date.

  • A minimum booking requirement may apply for mobile/on-location services (e.g., Bride + 2).

  • Bridal trials are separate from the wedding day booking and must be paid in advance.

3. Payment Terms

  • The remaining balance for in-studio services is due on the day of the appointment.

  • Bridal service balances are due in full 7 days before the wedding date.

  • Payments can be made via cash, card or bank transfer.

  • All prices are listed in Euros (€) and are inclusive of VAT unless otherwise stated.

  • Late payments for bridal or contracted services may incur a late fee of €50 per day.

4. Cancellation & Rescheduling Policy

4.1 Standard Appointments

  • Cancellations made 72+ hours in advance may transfer the deposit to a new date (one-time only).

  • Cancellations within 72 hours forfeit the deposit.

  • No-shows or cancellations within 24 hours of the appointment may be charged 100% of the full service fee.

4.2 Bridal Cancellations

  • The retainer fee is non-refundable under all circumstances.

  • Cancellations made less than 30 days before the wedding date will be charged 50% of the full remaining balance.

  • Cancellations within 7 days of the wedding date will be charged 100% of the agreed total.

5. Late Arrival Policy

  • Clients arriving more than 15 minutes late to an appointment may have to forfeit part of their service or reschedule entirely.

  • No refunds will be issued for shortened or missed services due to lateness.

6. Health & Safety Policy

  • Clients must inform us of any allergies, skin sensitivities, or medical conditions prior to the appointment.

  • If a client shows visible signs of contagious conditions (e.g., cold sores, conjunctivitis, open wounds), we reserve the right to refuse service for health and safety reasons.

  • All tools and products are sanitised and disinfected in line with HSE regulations.

7. Studio Etiquette

  • Please arrive alone or with minimal guests unless pre-approved (e.g., bridal party trials).

  • Children are not permitted unless previously arranged.

8. Gift Vouchers & Promotions

  • Vouchers are valid for 12 months from the issue date and must be redeemed within that time.

  • Vouchers are non-transferable, non-refundable, and cannot be exchanged for cash.

  • Promotional discounts or offers cannot be combined and must be used within the promotional window.

9. User-Generated Content & Media Release

  • When you tag or send us photos, you grant By Aisling Hickey a royalty-free, non-exclusive license to share that content on our social media, website, and marketing materials unless you request otherwise in writing.

  • For bridal clients, we may request permission to use professional wedding photos that showcase our work. You are under no obligation to agree.

10. Intellectual Property

  • All images, logos, service names, branding, and written content on this website are the intellectual property of By Aisling Hickey.

  • Any reproduction, distribution, or use of this content without express written permission is strictly prohibited.

11. Academy & Education (Future Use)

  • Any future educational offerings, such as courses or training workshops, will have their own terms and conditions.

  • Booking a spot in the academy will require a separate contract and specific deposit/refund policy.

12. Liability Disclaimer

  • While every effort is made to ensure a professional, safe experience, By Aisling Hickey is not liable for:

    • Any allergic reactions or complications not disclosed prior to treatment.

    • Events beyond our control (weather, traffic, illness) that affect the delivery of services.

    • Personal items lost or damaged during your appointment.

13. Changes to Terms

  • These Terms and Conditions may be updated at any time without prior notice.

  • The latest version will always be available on this website. Continued use of the site or our services indicates your acceptance of the current Terms.

14. Contact Details

For any questions, please contact:

By Aisling Hickey

Email: hello@byaislinghickey.com

Phone: +353 86 7365734

Studio Address: 210 Steeplechase Green,
Ratoath,
Co. Meath,
A85 Y642